For families looking for the right domestic helper

Updated: May 31, 2026

Nom Bé was built to help families in Vietnam find domestic helpers through a clearer, more proactive, and more transparent process. Instead of immediately calling multiple contacts before you know who may be suitable, you can browse profiles for free, review the information carefully, and only pay when you want to view contact details of a specific domestic helper.

Start with what your family actually needs

Every family has different needs. Some need a live-in domestic helper to manage daily household work. Others need part-time help for a more flexible arrangement. Some families need an in-home caregiver to assist an ill family member with daily activities and provide support during a period when closer care is required.

The most effective place to begin is therefore the service that matches your needs. On Nom Bé, you can explore service pages such as:

Starting with the right type of work makes it easier to narrow down profiles and prepare more relevant questions before contacting anyone directly.

Browse profiles for free before deciding to start direct-hire access

One of the biggest difficulties in finding a domestic helper is having to decide too soon. Many families want to understand a candidate's experience, work area, expected salary, and preferred work arrangement before paying to make contact.

Nom Bé is designed specifically to support this step. You can browse public profiles for free, read each summary, review experience, availability, preferred work areas, and job preferences, and then decide whether you want to continue.

This helps families:

Compare multiple candidates using more information
Create a shortlist before paying to start direct-hire access
Reduce the risk of choosing poorly because important details were missing
Stay in control throughout the selection process

To begin with the public listings, visit Domestic helpers.

Pay only when you want the contact details of a specific profile

Nom Bé does not charge you simply to browse profiles. A family only pays after selecting a particular domestic helper and deciding to view that person's contact details for direct contact.

This distinction is central to how the platform works. Payment does not guarantee that you will successfully hire the person. It gives you access to the contact details of the selected profile during the access period, after you have reviewed the profile for free and decided that you want to speak with the candidate directly.

This makes the hiring process more practical:

Browse first for free
Evaluate a candidate before paying
Only pay after choosing the person you want to contact
No need to buy a broad contact list before you actually need it

How direct-hire access works

Once you are signed in with a family account and successfully pay 200,000 VND for a specific profile, the domestic helper's contact details appear immediately on that profile. Access is time-limited and applies only to that specific family and domestic helper.

This offers families several benefits:

You only start direct-hire access after choosing the profile you want to contact
The contact details are not made public to everyone who views the profile
The clearly defined access period lets your family return to the profile when needed
Your payment history helps you keep track of profiles you have previously contacted

When access expires, the earlier transaction remains recorded as paid, but the contact details are hidden again. If your family still wants to view it, you will need to pay again to renew access.

Finding the right person involves more than choosing a service

Even after you begin with the right service, finding a suitable domestic helper requires considering several factors together. A strong profile is not always the profile that best fits your family.

When reviewing candidates, consider:

Whether their experience matches your family's primary needs
Whether they are looking for part-time, shift-based, or live-in work
Where they are able to work
Their expected salary and the duties covered by that amount
When they are available to start
How they describe their previous responsibilities

For example, someone well suited to newborn care may not be the right person for daily household cleaning. Similarly, a good part-time candidate may not be suitable for a long-term live-in role. Being able to review profiles before starting direct-hire access gives families an important advantage.

What to prepare before making direct contact

Before paying to view contact details, clarify your family's needs so that the first conversation can be more productive. Once you have a specific profile in mind, good preparation will help you assess the fit from the beginning.

Decide in advance:

The main work you need help with
Whether you need part-time, shift-based, or live-in support
The exact work location
Your expected salary range
When you need the person to start
The criteria that matter most to your family

With these points clear, it becomes easier to decide which profile to contact directly and what to ask when you make contact.

The direct-hire access fee is not a guarantee of a successful hire

The 200,000 VND fee provides access to the contact details of one specific domestic helper profile during the access period. Once payment succeeds and the contact details appear, your family can contact the domestic helper directly to discuss the work, start date, salary, schedule, and any other arrangements.

Nom Bé may provide support or a refund on a case-by-case basis when an issue falls within the scope of the service, for example:

Payment succeeds, but a system error prevents the contact details from appearing
The profile contains a serious discrepancy in its core information
A technical, payment, or operational error occurs on the platform

Nom Bé does not issue a refund simply because the two parties do not proceed with a hire after making contact. The payment covers access to the selected profile's contact details for the stated period; it is not a promise that a hire will result.

For a more detailed explanation of the complete process, see How Nom Bé works.

Why many families prefer a more proactive selection process

In practice, many families need more than simply “someone to do the work.” They need a person who fits their routines, the nature of the role, and their particular expectations. That fit is much harder to find when families must make contact too early, before they have enough information.

Nom Bé is designed to help families:

Review profiles before paying
Compare candidates more clearly
Choose a specific person before starting direct-hire access
Make direct contact after gathering the essential information

We are not trying to make hiring more complicated. Our goal is to give families more useful information before they pay and begin a direct conversation.

Trust and safety should also be part of your decision

Trust is especially important when hiring for needs such as baby care, newborn care, or elderly care. In addition to reading profiles, families should understand how the platform approaches review, privacy, and controlled access to contact details.

You can learn more here:

These pages explain how Nom Bé protects contact information and where the platform's role begins and ends throughout the process.

When you are ready, start in the right place

If your needs are already clear, the best next step is to open the relevant service page or browse the public profiles and identify the most suitable candidates. If you are still considering your options and want to understand the hiring process better, you can also read the guides on our Blog.

Nom Bé aims to make hiring a domestic helper in Vietnam less uncertain, more transparent, and better aligned with each family's real needs. When you can browse profiles for free, select the right person, and only then start direct-hire access, the process becomes more proactive and more likely to lead to a suitable choice.

Nom Bé

Nom Bé helps families hire domestic helpers directly without an agency.

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