Privacy Policy

This Privacy Policy explains how Nom Bé collects, uses, stores, shares, and protects personal data when you visit or use the platform. It applies to families, domestic helpers, visitors, and internal administrative or operational accounts to the extent necessary to provide the service.

Nom Bé is designed so that families can browse domestic helper profiles for free and only pay when they want to view contact details of a specific domestic helper. Because this model involves public profiles, profile-specific payments, and protected contact details, processing personal data is necessary for the platform to operate in a clear, safe, and transparent way.

1. Scope of this policy

This policy applies when you:

• Visit the Nom Bé website or its public pages
• Register, sign in, or manage an account
• Create, edit, or use a domestic helper profile
• Browse public profiles or search by service or location
• Pay to view contact details of a specific domestic helper
• View contact details while your access remains valid
• Contact support, submit feedback, or report an issue

You should also read the Terms of Use, Trust and safety, and How Nom Bé works pages for a fuller understanding of how the platform operates.

2. Information we collect

Depending on your role and how you use the platform, Nom Bé may collect the following categories of data:

• Account information, such as your name, email address, contact details, password, or other authentication data
• Profile information, such as a profile photo, preferred work areas, experience, skills, expected salary, work arrangement, availability, and job preferences
• Verification information, which may include one or more types of data such as an email address, contact details, identity document, or information required for an appropriate review in a particular case
• Payment and transaction information related to direct-hire access
• Phone number access data, such as the selected profile, payment time, access period, and active or expired status
• Technical support, user support, complaint, or refund review data when an issue falls within the scope of the service
• Device and usage data, such as IP address, browser type, access time, cookies, basic usage analytics, and system performance data

We only collect data to the extent necessary to provide the service, protect the user experience, and improve the platform.

3. Public and protected information

Nom Bé is designed to let families review profiles before making contact. This means that some information in a domestic helper's profile may be displayed publicly on the platform so that families can search for and compare candidates.

Not all data is public, however. Under the platform's current operating principles:

• Families can view public profile fields before paying to start direct-hire access
• A domestic helper's real contact details and direct contact details are not displayed publicly simply because someone views the profile
• A family only pays when it wants to view contact details of a specific domestic helper
• The contact details are only shown to a family while its access remains valid
• When access expires, the contact details are hidden again, although the earlier transaction remains in the payment history

This design allows families to evaluate profiles first while protecting sensitive contact details during the initial stage.

4. How we use data

Personal data may be used to:

• Create and manage user accounts
• Display profiles, service content, and relevant search results
• Let families browse profiles for free before deciding to start direct-hire access
• Provide direct-hire access for a specific domestic helper
• Process payments, confirm transactions, and record the direct-hire access period
• Hide contact details again when access expires while retaining the paid transaction history
• Review refund requests involving payment errors, contact details display errors, or serious discrepancies covered by the applicable policy
• Review or verify information and detect fraud, abuse, or misuse
• Send service notices, verification emails, and account or operational updates
• Analyze performance and improve the user experience, interface, and stability of the platform
• Comply with legal requirements, address internal complaints, or respond to competent authorities when necessary

Nom Bé does not sell your personal data to advertisers.

5. Data related to direct-hire access

When a family pays to view contact details of a specific profile, we may process additional data required to operate this service, including:

• Data identifying the transaction or direct-hire access
• The domestic helper selected by the family
• Payment status
• Phone number access status
• The access start and expiry times
• Data required to display, hide, or renew access to the contact details
• Data required to investigate technical or payment errors or a refund request

This information is used to provide the service requested by the user: access to the contact details of a specific domestic helper selected after reviewing the profile.

6. Verification, review, and platform quality

Nom Bé may apply one or more appropriate verification or review steps to accounts, profiles, and activity on the platform. The purposes of these steps include:

• Improving the clarity and trustworthiness of profiles
• Limiting fake profiles, inaccurate information, or misuse
• Reducing the risk of abuse, harassment, impersonation, or spam
• Protecting the overall platform experience

We may conduct an appropriate review before certain profiles are displayed. We may also address issues based on reports, risk signals, or support requests.

7. Cookies, tracking technologies, and usage data

Nom Bé may use cookies and similar technologies to:

• Maintain signed-in sessions and account security
• Remember basic user preferences
• Measure traffic and platform usage
• Monitor errors, performance, and system stability
• Support appropriate analytics, operational improvements, and service communications

You can control cookies through your browser settings. Disabling certain cookies, however, may affect your ability to sign in or use some platform features.

8. Sharing data with third parties

Nom Bé may share necessary data with third-party service providers that help operate the platform, such as:

• Payment processors
• Hosting, cloud infrastructure, or file storage providers
• Email, messaging, or notification services
• Analytics, error monitoring, and system security services
• Other technical services reasonably required to operate the platform

Data is only shared to the extent necessary to provide the service, operate the system, protect the platform, or meet legal obligations. We do not share personal data arbitrarily or for purposes unrelated to reasonable platform operations.

9. Data storage and protection

We apply appropriate technical and operational measures to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. No system, however, can guarantee absolute security in every situation.

How long data is retained may depend on:

• How long the account remains active
• Operational and service support needs
• Transaction and direct-hire access data
• Legal, accounting, audit, or fraud prevention obligations
• The need to address internal complaints or protect the integrity of the service

Even after an account is closed, Nom Bé may retain some data to a reasonable extent for legal, fraud prevention, payment, audit, issue history, or service protection purposes.

10. User rights

Depending on applicable law and how the platform operates, you may have the right to:

• View and update certain account or profile information
• Request correction of inaccurate information
• Request account closure or data deletion to an appropriate extent
• Contact us if you suspect unauthorized access or improper handling of your information
• Submit a support request relating to privacy or personal data

In some cases, Nom Bé may need to retain certain data after a deletion or account closure request for legal, fraud prevention, payment, audit, or service integrity purposes.

For support, please visit Contact us.

11. Accounts belonging to minors

Nom Bé is intended for adults only. The platform is not designed for children as target users. If we discover an account or data relating to someone who is not eligible to use the platform, we may take appropriate steps, such as suspending processing, requesting additional verification, or limiting access.

12. Internal links and related content

While using the platform, you may be directed to other pages that explain more about how Nom Bé works, including:

• For families
• For domestic helpers
• How Nom Bé works
• Trust and safety
• Terms of Use
• Blog

These pages provide more information about the platform's role, how direct-hire access works, and the principles for using the service.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, technology, or Nom Bé's connection model. The latest version will be published on this page. When a change significantly affects how data is processed, we may provide additional notice as appropriate.

To the extent permitted by law, continued use of Nom Bé after this policy is updated may be understood as confirmation that you have read and accepted the new version.